Our goal is for every customer to feel confident and satisfied with their Soravelle purchase. If you are not fully satisfied with your order, please contact our customer service team at [your email here] within a reasonable time after receiving your order.

 

Return Process

 

• Submit Request: Email us with your order number and reason for the request.

• Review: All requests are reviewed within 1–5 business days.

• Approval: If your request is approved, return instructions will be provided.

• Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.

• Processing: Once the returned item is received and inspected, processing takes 1–5 business days.

• Refund: Approved refunds will be issued to the original payment method.

 

Return Conditions

 

• Items must be unused and in their original condition.

• Items must be returned in original packaging when possible.

• Sale or discounted items are final sale and cannot be returned or refunded.

• We do not accept returns for change of mind after the order has been processed or shipped.

 

Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will review the case and provide a resolution.

 

Lost or Stolen Packages

 

Once an order has been shipped, responsibility transfers to the shipping carrier. Soravelle is not responsible for lost or stolen packages. However, we will assist you with carrier claims when possible.

 

Contact

 

For any return-related questions, please contact us through our website contact form or customer support email.